Technician 2 - IT Field Services

MAXIMUS Lawrence, Kansas
technician government technical health mission technical issues vendors troubleshooting education military human services united kingdom kingdom
May 18, 2023
Lawrence, Kansas

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 37,000+ employees worldwide.

The Technician 2 - Field Services is responsible for resolving all technical issues for all end points for their dedicated location. Technician 2's are the subject matter experts and have an in-depth knowledge of each project's specific applications to maintain project operations. They are responsible for meeting and/or exceeding defined performance metrics, fulfilling service requests, resolving incidents related to end user systems, and maintain access to mission critical systems within the defined SLA.

Job Duties/Responsibilities:
Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region. This includes working with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business
Provides Tier 2 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required
Become the subject matter expert for various software applications and end point configurations for the business
Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids
Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed
Serve as technical liaison between program staff and IT
Perform technology upgrades and refreshes
Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production
Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets

High School Diploma or equivalent with 2-4 years of relevant experience
Preferred Experience and Abilities:
Comply with all company required policies, procedures and processes including but not limited to required training.
Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
Strong organizational skills and ability to multi-task in a medium-size business environment.
Availability to respond to the needs of internal stakeholders.
Responsible for adhering to established safety standards.
Performs other duties as may be assigned by management.

Physical Requirements:
Ability to sit for up to 80% of time
Ability to lift or carry objects up to 10 lbs.
Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Ability to work in an office environment

Job Summary

Essential Duties & Responsibilities:

- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Minimum Requirements:

- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.

Education and Experience Requirements


MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit [Link available when viewing the job]

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $27.68/Hr.

Posted Min

USD $27.68/Hr.


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